SHIPPING POLICY

Thank you for visiting and shopping at Mallama.comm. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy


Shipment processing time


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout.



Shipment method

Estimated delivery time

Shipment cost

Standard Ground Shipping

3-5 business days

Free

Two Day Shipping 

2 business days

$12.95

Overnight * Shipping

1-2 business days

$19.95


* Overnight delivery is only available for orders with delivery addresses within the continental United States.



Delivery delays can occasionally occur.


Shipment to P.O. boxes or APO/FPO addresses


Mallama ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.


Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties, and Taxes


Mallama is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages


Mallama is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy


We currently do not ship outside the U.S.

 

MALLAMA RETURN POLICY

LAST UPDATED MARCH 2020 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy. 

 

RETURNS

 

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, customer@mallama.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging and include your proof of purchase and the return form provided, and mail your return the following address:

 

Mallama Skincare

Attn: Returns

RMA #

16410 Bloomfield Ave

Cerritos, CA 90703 

We strongly recommend that you use a trackable method to mail your return You may also use the prepaid shipping label emailed to you. If you use the prepaid shipping label, $0.00 will be deducted from your return to cover shipping charges.

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 5 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 The following items cannot be returned :

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Please Note

 

  • A 10% restocking fee will be charged for all returns. 
  • Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

Text Us : 12133108343

Chat with Us 

Customer@mallama.com

DM US: @MallamaSkincare